Frequently asked questions

You can shop online through our website or visit one of our weekly pop-up shops in Calgary. We do not offer regular daily in-person store shopping.

Our usual pop-up location is 6215 3rd Street SE, Unit C11, Calgary, Alberta. Check our social channels or newsletter for event dates and hours.

Follow us on social media or subscribe to our newsletter for weekly pop-up dates and hours. We do not have regular daily store hours.

Review the listing, photos and any noted wear or imperfections before choosing a pre-loved item. If you need clarification about an item’s condition or functionality, email hello@reboundcentre.com with the item name or link before buying.

Furniture is pickup only. For other items, check the listing and checkout for available eligible shipping options.

We do not offer local delivery. Furniture is pickup only; shipping availability for other items is shown on the listing and at checkout.

Orders over CAD $300 after discounts qualify when an eligible shipping rate is CAD $100 or less.

Enter code WELCOME15 at checkout for 15% off your first order.

Pickup is separate from weekly pop-up shopping. Wait for your ready notification, arrange collection before visiting, and follow the pickup details provided with your order.

Pickup is arranged separately from pop-up shopping. Do not assume the pop-up address is your pickup location; use the instructions provided with your order.

Pickup is expected within 48 hours of purchase. A 20% restocking fee applies to late pickup.

Returns are subject to inspection and approval. A 20% restocking fee applies to approved returns.

Email hello@reboundcentre.com with the item name or link and what you would like to know. You can also call +1 (403) 512-9809.

Include the item name or link and tell us what you would like to check. Email hello@reboundcentre.com.

Email hello@reboundcentre.com or call +1 (403) 512-9809.

Donation offers are considered by arrangement. Email photos of the item first; acceptance depends on suitability and is not guaranteed.